Emirates improves customer experience


Emirates has extended its online check-in from 24 hours, to 48 hours, allowing customers around the world to check in to their flight from 48 hours to 90 minutes before departure.

The increased lead time offers customers greater flexibility in choosing their seats and reduces waiting times at the airport, while Emirates Skywards members will have better availability of upgrades.

Although online check-in for flights to and from the United States will be available 48 hours prior to departure, boarding passes will be available 24 hours in advance.  Customers will already have their boarding passes prior to arriving at the airport and can drop their luggage at the online check-in counters before heading straight through to immigration and security.

The earlier check-in window will also allow for more seamless communication with customers in case there are unexpected delays or disruptions.

The development comes in response to customer feedback and is one of the airline’s many initiatives around enhancing the customer’s online experience.  Another recently developed online feature is the ‘Hold my fare’ option, where customers can lock in a competitive Emirates fare for a nominal fee, for up to 72 hours.

In addition to online check-in services, the airline also offers car park check-in facilities around the clock from its hub at Dubai International Airport, allowing customers flying from Dubai to check in and drop their luggage at the car park check-in facilities from 24 hours to six hours prior to departure. Alternatively, customers can also choose to drop their luggage at one of the 46 dedicated bag drop counters from six hours to 90 minutes prior to departure, or at any of the additional ten bag drop counters available in the dedicated USA flight check-in area, reducing wait times at the airport.